The purpose of the CITI Program Support Center is to provide support, resources, hints, tips and answers to frequently asked questions regarding the CITI Program.

We welcome contributions and feedback from learners and CITI institutional administrators. Please share comments, questions, and feedback with the CITI Support team regarding the Support Center.

Support Center

I repeated the quiz but my score did not change?

Last Updated: May 08, 2014 12:37PM EDT

Once a completion report has been issued, you will not be able to change the scores on that report. The report is issued once all modules required in the course have been completed and you have met the minimum passing score required by your organization.


You may review and retake modules by accessing your gradebook after the completion report is issued but new scores will not be reflected on your previously issued completion report.


You will be prompted to renew when your course nears expiration. You may review your expirations through the "My Reports" page linked on your menu bar. If you wish to renew early, please consult with your institution's CITI administrator.

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