The purpose of the CITI Program Support Center is to provide support, resources, hints, tips and answers to frequently asked questions regarding the CITI Program.

We welcome contributions and feedback from learners and CITI institutional administrators. Please share comments, questions, and feedback with the CITI Support team regarding the Support Center.

Support Center

I repeated the quiz but my score did not change?

Last Updated: Dec 02, 2014 06:57PM EST

Once a completion report has been issued, you will not be able to change the scores on that report. The report is issued once all modules required in the course have been completed and you have met the minimum passing score required by your organization.

You may review and retake modules by accessing your gradebook after the completion report is issued but new scores will not be reflected on your previously issued completion report. The latest scores and completion dates will be updated on the Transcript Report which accompanies the completion report when you print it. 

You will be prompted to renew when your course nears expiration. You may review your expiration dates through the "My Reports" page linked on your menu bar. If you wish to renew early, please consult with your institution's CITI administrator.

 

 

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Hours of Operation

Monday through Friday
Phone and Email Support:
8:30am - 7:30pm Eastern

More Info

Plese note the upcoming operating hour modifcations:

2014
Dec 11th Closed-staff training day.
Dec 24th 8:30 - 5:00 Eastern
Dec 25th Closed-Christmas
Dec 31st 8:30 - 5:00 Eastern

2015
January 1st Closed-New Years
January 19th Closed-M.L. King Birthday

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