The purpose of the CITI Program Support Center is to provide support, resources, hints, tips and answers to frequently asked questions regarding the CITI Program.

We welcome contributions and feedback from learners and CITI institutional administrators. Please share comments, questions, and feedback with the CITI Support team regarding the Support Center.

Support Center

How to add/change your affiliated institution or transfer completions?

Last Updated: Mar 20, 2014 05:55PM EDT

The steps below will assist you if you have mistakenly chosen the wrong institution, your institution has changed, or you have an affiliation with more than one institution.


  1. From the Main Menu on your profile click on the link "Click here to affiliate with another institution."
    Click here to affiliate with another institution


  2. Type and choose the correct institution from the search box.


  3. Answer the member information questions required by your newly affiliated institution.


  4. Enroll in the course(s) required by your newly affiliated institution.


 

If you would like to receive credit for modules previously taken, there are several requirements that must be met.


  1. To transfer course credit between institutions, you will need to be affiliated with both institutions (your previous institution and your new institution). Follow the "Click here to affiliate with another institution" link on your Main Menu to add an affiliation.


  2. When you are affiliated with both institutions, enroll in the courses that need to be transferred under both institutions, via the "Add a Course or Update Learner Groups" link under the appropriate institution if necessary. You will need to enroll in the same stage of the course (Basic / Refresher) for a proper transfer to occur.
    Add a Course or Update Learner Groups


  3. Once you are enrolled in the courses, any modules that are shared between the courses between institutions will have their credit transferred automatically. The transfer is based on each module's unique ID number. If the courses do not match exactly, not all credit will transfer and you may need complete the difference in modules at your new institution to get full credit for a Completion Report.


Each institution determines the time frame in which modules are transferable. This time frame can span any time between 1 and 10 years. Some institutions opt out of this option and do not allow modules to transfer.


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More Info

Plese note the upcoming operating hour modifcations:

2014
Dec 11th Closed-staff training day.
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Dec 25th Closed-Christmas
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2015
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